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Ace3 isn’t logging 250 steps per hour as completed

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‎08-04-2022 12:58 - last edited on ‎08-09-2022 16:47 by Fitbit Moderator

‎08-04-2022 12:58 - last edited on ‎08-09-2022 16:47 by Fitbit Moderator

Fitbit ace3 isn’t logging that he has completed his 250 steps per hour 

 

Moderator edit: updated subject for clarity

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‎08-09-2022 16:46

‎08-09-2022 16:46

Welcome to the Fitbit Community, @MummaGdog.

 

Thank you for informing us about the issue you experienced with your Fitbit Ace 3.

 

If you haven't done so, please restart your Tracker by following these instructions.

 

In addition, you can set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1660088767747.png, and tap your profile picture.
  2. Tap Family Account
  3. Tap Child account
  4. Switch to Kid view
  5. Tap your child profile picture
  6. Tap Set Up a Device.
  7. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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