I have researched this matter extensively without resolve. I have NEVER had issues with my FitBit Charge 5 or account until I was recently forced to move my FitBit account over to my Google account. I only did so because the FitBit app informed me this was the only option if I wished to add my child’s new Ace 3 to my FitBit app/account. I followed every.single.step accordingly and my child STILL isn’t showing up under my family in FitBit in order to setup her device. Each time I attempt to add her device, I am being told to login to her Google account and then assist her to setup on FitBit, I follow those instructions and can then access all information EXCEPT the option to pair a new device, although it will (unsurprisingly) easily take me to the FitBit store to shop for a new device…
Altogether, I’ve spent around 6 hours trying to setup a new device when the same process once took all of 2 minutes (prior to Google being involved). My child, (who has a health condition) was really excited about this device and has been disappointed seeing it sitting on the kitchen counter all week unusable, despite my paying for her to also have the premium membership. I did note that several individuals had reason to believe iOS was the culprit, which sounds likely. I’d like to add though that iOS had no issues with processing that premium membership…
Beyond frustrated at this point, especially after seeing that so many others within the community forums are experiencing similar issues!
FitBit and Google: Do better. This is clearly an issue that needs prompt resolution.
