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Added kids to family account and my profile has gone

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‎02-03-2023 04:07 - last edited on ‎04-10-2023 04:59 by Fitbit Moderator

‎02-03-2023 04:07 - last edited on ‎04-10-2023 04:59 by Fitbit Moderator

Help please! We bought two Ace 3 for our kids.  I set up the accounts yesterday, set up a family account and linked them. My personal data has now vanished.  No sleep/steps/minutes of activity etc - all I can now see is calories.  Everything has gone.  Everything.  How do I get it back?

 

 

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‎02-03-2023 06:39

‎02-03-2023 06:39

Hi @MumofMonsters  when all you see is burned calories, your Fitbit is no longer set up to your account. Try setting it up again as a new device on an existing account.

Stepping in the U.S.A. since September 2013. Android 14

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