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Adding a member who does not have a cellphone

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‎09-25-2018 21:44

‎09-25-2018 21:44

Hello,

I want to add my mother to our family account. She is 74 and does not have a cellphone, she uses the laptop to keep track of her data via the fitbit.com dashboard.

Can I add her as a member? The link in the membership email only goes to the app store. We really want her to be part of the family account though.

 

Best regards,

Jennifer

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‎09-26-2018 22:02

‎09-26-2018 22:02

Hi, @JenniferFiona! She certainly can. If she has a newer computer (certain macs and windows 10 pcs) with a bluetooth connection, she can download Fitbit connect to sync her tracker directly. If not, you could sync her tracker for her periodically. Also, I believe that an older computer with any bluetooth dongle will do the trick for syncing.

MakMak | Community Council

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‎09-26-2018 22:02

‎09-26-2018 22:02

Hi, @JenniferFiona! She certainly can. If she has a newer computer (certain macs and windows 10 pcs) with a bluetooth connection, she can download Fitbit connect to sync her tracker directly. If not, you could sync her tracker for her periodically. Also, I believe that an older computer with any bluetooth dongle will do the trick for syncing.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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‎10-04-2018 12:01

In response to MakMak

‎10-04-2018 12:01

@JenniferFiona It's great to see you in our Fitbit Community! I'm sorry for the late response. However, I would like to follow up and would like to know if your mother could be added to your Family Account after following the great tips that my friend @MakMak recommended.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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