Adding a new device to existing account

[JazzyGr]

Hi ,My daughter lost her ace 2. Got another one and when setting up it sets up as a new. How do I connect it to her already existing account? 

Or change the name of the new set up device ? 

I was hoping it'll be straight forward but seems not! 

Thanks 

[Odyssey13]

Hi @JazzyGr  it should set up as a new device on an existing account.

[JazzyGr]

https://photos.app.goo.gl/DnPrwjnHBqDvys139 

I thought that would be an option on setting it up.

I got this though on the screen shot 

Jasmine is obviously her old account an dthe new ace 2 account ...no options to add anywhere 

[Odyssey13]

Best get directly with customer support. Chat and phone are best options. https://myhelp.fitbit.com/s/support?language=en_US