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Alta HR and Ace activity merging

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‎01-07-2019 14:47

‎01-07-2019 14:47

Help! I have made a mess in setting up my fitbit Alta HR and my daughter's Fitbit Ace! Basically the 2 devices read as one on my app - so when I'm running, trying to hit my 10,000 steps per day; my daughter is running around the playground and her steps are included in mine! Is there a way I can reset the Fitbits so there are 2 dashboards - 2 separate step readings, 2 separate sleep monitors etc?
Also, my daughter's profile is reading as the main profile - I blame my husband for messing up this side of the app!
I'd really appreciate your guidance on this.

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‎01-08-2019 05:16

‎01-08-2019 05:16

@Tipp Welcome to our Fitbit Community! I'm sorry to hear that your daughter's data gets synced to your own Dashboard. In order to correct this issue, my best advice is to remove the Fitbit Ace from your account. After this, make sure to follow the setup process for the Ace as described in this help article.

 

In addition, I'd like to share this help article, which explains how to manage your Family Account.

 

If the issue persists, let me know and I'll be happy to follow up!

JuanJo | Community Moderator

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