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App logging off when switching to kid's view

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‎01-10-2019 12:40 - last edited on ‎01-14-2019 06:33 by Fitbit Moderator

‎01-10-2019 12:40 - last edited on ‎01-14-2019 06:33 by Fitbit Moderator

Whenever I try to switch to kid view to sync my daughter’s fit bit, it automatically logs me out of the app. Has anyone else experienced this?

 

 

Moderator edit: updated subject for clarity

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‎01-13-2019 10:15

‎01-13-2019 10:15

Hi, @Klharris23, I would recommend checking the app store for an updated version of the app.

Sense, Charge 5, Inspire 2; iOS and Android

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‎01-14-2019 06:16

In response to Julia_G

‎01-14-2019 06:16

@Klharris23 Welcome to our Fitbit Community! I'm sorry to hear about the difficulty you've experienced with your Fitbit app when trying to switch to your kid's view. I would like to follow up on this and would like to know if the issue persists or if it got resolved after following the recommendation that shared my friend @Julia_G.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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