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App not allowing sleep tracking with Fitbit Ace

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‎09-22-2019 18:50 - last edited on ‎09-23-2019 04:43 by Fitbit Moderator

‎09-22-2019 18:50 - last edited on ‎09-23-2019 04:43 by Fitbit Moderator

My daughter has an Ace and, after getting a new phone, I downloaded the fitbit app again but it now looks different and wont allow her to have the sleep tracking option, dispite having it before I switched phones.

 

 

Moderator edit: updated subject for clarity

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‎09-23-2019 04:42

‎09-23-2019 04:42

@Alexis3 welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit app since it's not showing the option to track her sleep.

 

Please let me know the following details:

 

- What is her phone's brand and model? Is her phone model listed in this supported devices list?

- Did you log in using your own email and password on her phone?

 

In the meantime, please check out this post which explains how to see your child's stats in the Fitbit app.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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