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Badges not updating and lifetime distances showing in KM

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‎04-19-2022 15:26

‎04-19-2022 15:26

Hi, 

I have 2 issues...

 

1) I have 3 x Fitbit Ace 3's on my account. 2 of them show lifetime distances in miles and 1 of them shows in KM. How can I change this please?

 

2) On 2 of the 3 profiles, the distance badges have stopped updating despite the distances for the next badges being reached. How can I fix this please?

 

Many thanks

Roxanne

 

 

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‎04-25-2022 18:47

‎04-25-2022 18:47

Welcome to the Fitbit Community, @RoxieJane.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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‎04-26-2022 01:43

In response to EdsonFitbit

‎04-26-2022 01:43

Thank you EdsonFitbit, I am afraid they have not been able to help me find a solution. The 2 issues I mentioned are still outstanding. I did reply to them on 21st Apr 2022 to advise that the advice did not solve my query, but no further response as yet.

 

Any help, support, advice you can offer would be gratefully received. My son is highly motivated by the badges and where they are not showing, it is a huge disappointment.

 

Thanks in advance and for reaching out

Roxanne 

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