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Battery display won't turn off

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‎10-17-2018 17:51 - last edited on ‎10-18-2018 06:48 by Fitbit Moderator

‎10-17-2018 17:51 - last edited on ‎10-18-2018 06:48 by Fitbit Moderator

I set up a new Fitbit Ace tonight for my son and we went into settings to choose our display. We unchecked the battery display and also moved it to bottom of list. We sync it and it remains on and first?? What else can I do. He either wants it off completely, or after his time and steps show.

 

 

Moderator edit: format

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‎10-18-2018 06:45

‎10-18-2018 06:45

@55Rose Welcome to our Fitbit Community! Seems odd that your son's Ace is still showing the battery indicator first. Please restart the Ace as described in this help article. After this, repeat the process through the settings and don't forget to sync the Ace so the change can take effect.

 

Let me know if the issue gets fixed! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-18-2018 10:00

In response to JuanJoFitbit

‎10-18-2018 10:00

Yes, resetting it worked! 

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‎10-19-2018 17:50

In response to 55Rose

‎10-19-2018 17:50

Awesome @55Rose, thank you for sharing the update, it's good to now this worked for you. If you haven't done so already, I do recommend that you visit our Discussion's forum of the Community to share your stories and experience with other users. 

 

Keep on stepping. Smiley Happy

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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