08-06-2020 15:07 - last edited on 08-07-2020 12:35 by LiliyaFitbit
08-06-2020 15:07 - last edited on 08-07-2020 12:35 by LiliyaFitbit
I have two children with Ace 2 fitbits. One of them is fine, however, my youngest daughter is constantly receiving friend requests from strangers. How do I turn off friend requests for her? I can only seem to access her account through parent view in the app (iOS), and maybe I'm missing it, but I don't see an option to block friend requests.
Moderator edit: subject for clarity
08-07-2020 12:34 - edited 08-07-2020 12:36
08-07-2020 12:34 - edited 08-07-2020 12:36
Hi @KRead, it's nice to see you again in our Community Forums.
I appreciate your participation in the Forums and sharing your concern about unwanted friend requests your daughter is receiving. Thank you for providing the additional details and I am here to help. Since you will receive an email and notification under parent view if someone sends a friend request for your child, you can block unwanted friends by doing the following:
1. From the parent view, tap Notifications.
2. Tap the notification.
3. On the profile, tap the three dots and tap Block user.
For more information, see How do I remove or block friends?
You can find more information about managing your Fitbit family account at How do I manage my Fitbit family account?
I'll be around if you have any additional questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.