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Brand new Ace 2 - bricked after initial install?

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‎12-18-2020 08:52

‎12-18-2020 08:52

Today is my son's birthday and he wanted a fitbit.  We got him an Ace 2.  This morning we started the install process.  It was to be setup on an iPad.  We got through the software install (ie showed 100% then said installing) after that the thing has been a brick.  I've tried to hard reset by connecting to the charger and holding the button down for a full minute.  Nothing, no smiley face, no vibrate, nothing. 

 

Do I just need to return this?  Is there anything else I can do?

 

BTW, the watch was about 70-80% when we started the install so I don't think this is a low battery thing. 

 

Thanks

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‎12-18-2020 09:53

‎12-18-2020 09:53

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997

Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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