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Brand new Ace 2 died and won’t charge

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‎03-01-2021 21:53

‎03-01-2021 21:53

I bought my son a brand new Ace 2 a few days ago and I plugged it in when we got a notification it was low battery. 
it died while on the charger, so I’ve now tried 2 other charging blocks and it won’t charge.

I’ve tried cleaning it, different USB ports,  different wall outlets, I tried resetting it but it appears to be completely dead. I’ve read and tried the “battery won’t charge” suggestions posted before and I can’t get it working. What’s do I do now?

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‎03-03-2021 14:12 - last edited on ‎06-18-2025 08:06 by Fitbit Moderator

‎03-03-2021 14:12 - last edited on ‎06-18-2025 08:06 by Fitbit Moderator

Welcome to the Fitbit Community, @NAndrew.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts. 

See you around.

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