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Brand new Ace 2 not working

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‎02-16-2020 12:50 - last edited on ‎02-19-2020 13:31 by

‎02-16-2020 12:50 - last edited on ‎02-19-2020 13:31 by

Hi, I bought my twins an Ace 2 each for their birthday. I have been able to sync Twin 1's to my account. Twin 2's has charged for a few hours but the screen is blank. No lights at all. When I try and pair it, it says 'device found' but then it continuously says 'connecting' with the wheel of doom at the bottom of my screen. The screen remains blank but it does randomly vibrate one pulse. He's gutted. Please help! 

 

 

Moderator edit: subject for clarity

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‎02-19-2020 13:30

‎02-19-2020 13:30

Welcome to the Fitbit Community, @nibbler. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the second Fitbit Ace 2. Thank you for your efforts to resolve this, I totally understand how your son is feeling. I recommend following our troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

You can confirm the steps to set the Ace 2 here. 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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