Brand new Fit Bit Ace 2 won't turn on

[Grant001]

Hi, 

I hope someone can help. My daughter had her fit bit for her birthday yesterday and it won't turn on for some reason. It chraged and synced initially to the my phone whilst I was setting things up via the app and since it started updating the screen has gone blank and remains blank. 

I have tried holding the button in for 5 seconds several times and tried syncing to app but it can't detect the watch. The phone has been on charge all night too. 

Many thanks 

Sarah 

[Odyssey13]

Hi @Grant001   Reach out to customer support. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Just don't leave the device on the charger more than a few hours. It shouldn't take that long to charge. Let us know what happens.