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Brand new Fitbit Ace 3 - Black Screen and No Sensor light - only Vibrates

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‎09-13-2023 07:34

‎09-13-2023 07:34

I brought a brand new Fitbit Ace 3 last week. After the charging, I try to On the watch but gets only Black screen and vibrates, if I hold my finger for few seconds. Performs the same way with or without charging cable connected still no working! Even the back side sensor light also not blinks.... pls help on this.

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‎09-13-2023 17:22

‎09-13-2023 17:22

Hi, @JayaSenthil! This stinks. Was it ever able to power on? I would try holding the button for about 10 seconds to see if you can reset the tracker, but if that doesn't work, I would consider exchanging it, since it's so new. If not, you can contact Fitbit Support directly for warranty information.

MakMak | Community Council

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2 REPLIES 2

‎09-13-2023 17:22

‎09-13-2023 17:22

Hi, @JayaSenthil! This stinks. Was it ever able to power on? I would try holding the button for about 10 seconds to see if you can reset the tracker, but if that doesn't work, I would consider exchanging it, since it's so new. If not, you can contact Fitbit Support directly for warranty information.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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‎09-14-2023 16:37

In response to MakMak

‎09-14-2023 16:37

Hi MakMak, pls let me know the warranty claim process. I brought it in Singapore. Can I exchange it at Batam, Indonesia? Pls advise.

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