Broken Ace 2 band

[Niallmor]

Hi,

Does fitbit.com ship to ireland?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Niallmor.

I am sorry to hear about your broken Ace 2 band. I understand your concern and I am here to help. I would like to confirm that our online store ships to Ireland. I went ahead and created a case for you regarding the issue with the band, someone from our Support team will reach out soon.

Let me know if you have any questions.

[Rach_20]

Hi, 

My daughter's Ace 2 band has also broken after less than 6 months. I went through to the support team online and went through the issue. I was then put through to the help/warranty page. However, when I try to go through this, I can't because it states that the account isn't paired with the Ace 2. I have the app on my phone which is synced with the watch. From there, I can't get through to the warranty page, that sends me to the Fitbit twitter account. If I follow the link on the account to pair the device, it sends me back to the home page on help. This is getting really frustrating! Please help.
Many thanks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rach_20.

Thank you for joining the thread and sharing the difficulty you're experiencing trying to file a claim regarding your daughter's Ace 2 broken band. I appreciate your efforts and the additional details. I understand how you are feeling and appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving. I've sent these details to our Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you have any questions. 

[Rach_20]

Thanks very much for your reply and help.

[LiliyaFitbit]

Thank you for your reply, @Rach_20.

I appreciate your feedback. I am sure our Support team will do their best to help, please keep an eye on your inbox. 

Let me know if you have any questions.

[Mcinsally]

Hi there, I am having exactly the same problem. When I try to file a claim it states that the account isn’t paired with a device (which it is). We also have a broken band that needs replacing. Many thanks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mcinsally.

I am sorry to hear you're experiencing the same issue with filing a claim for the broken band replacement. I went ahead and created a case for you, someone from our Support team will reach out soon.

I'll be around if you have any questions. 

[Sineaddonohue]

My daughters band has broken also and I would like to organize a new band for her it’s the red strap 

regards

sinead 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sineaddonohue.

I am sorry to hear your daughter's band has broken. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

Let me know if you have any questions.

[JfitM]

My son’s Ace 2 band is broken. How do I go about getting a replacement for it please?  He’s had it for 6 months. Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @JfitM.

Thank you for joining the thread and sharing that you're experiencing the same issue with your son's band. I appreciate the additional details. I have forwarded your case to our Support team so they can follow up and assist you accordingly.

I'll be around. 

[Niallmor]

Hi,

I got a replacement band online. I could not order direct from Fitbit so I got it from another online retailer

Thanks
Niall

Get Outlook for iOS

[LiliyaFitbit]

Thank you for your reply, @Niallmor.

I am sorry to hear you couldn't order directly from Fitbit.com store and ordered from another online retailer. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums.

[Normadun]

This is happening me too. I can log that my daughters ace 2 strap is broken as it is only identifying my fitbit. How do I get around this??

[LiliyaFitbit]

Welcome to the Fitbit Community, @Normadun.

I am sorry to hear your daughter's Ace 2 strap is broken. I went ahead and created a case for you, someone from our Support team will reach out soon. Please keep an eye on your inbox. 

Let me know if you have any questions.

[Bernardine]

Hi, 

I bought my daughter her Fitbit in august and the band is broken. Can it be replaced please? 
thanks 

[Niallmor]

Seems to be a pretty common occurrence

Get Outlook for iOS

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bernardine. It's nice to see you around, @Niallmor.

@Bernardine I've shared your case with our Support team and they will continue assisting you regarding your daughter's broken band. Please keep an eye on your inbox.

@Niallmor Thank you for sharing your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I'll be around.