help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken Ace 3 Strap

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-04-2024 10:07 - last edited on ‎11-13-2024 10:26 by Fitbit Moderator

‎11-04-2024 10:07 - last edited on ‎11-13-2024 10:26 by Fitbit Moderator

Only a month old and my sons Ace 3 strap has split on most of the band holes. Surely this shouldn't happen a month after purchase 

17307435504493996583781071933133.jpg

 

Moderator Edit: Clarified subject.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-04-2024 11:42

‎11-04-2024 11:42

Hi @Mark010311 you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎11-13-2024 10:30 - edited ‎11-13-2024 10:33

In response to Odyssey13

‎11-13-2024 10:30 - edited ‎11-13-2024 10:33

Welcome to the Fitbit Community, @Mark010311. I'm sorry to hear that your son's Ace 3 strap has split. Thank you for sharing a picture.

I understand how frustrating this could be and you can check the link that Odyssey13 shared with you.

Thank you for your assistance @Odyssey13. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer