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Broken Ace 3 band

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‎02-19-2022 02:09 - last edited on ‎02-19-2022 12:04 by Fitbit Moderator

‎02-19-2022 02:09 - last edited on ‎02-19-2022 12:04 by Fitbit Moderator

I have contacted Fitbit Support and they say I am able to file a claim for my daughter's Ace 3.

What I am having trouble with is, the app has the child account linked to my account but when I go to file a claim it's saying there is no device linked to my account. I have spent HOURS trying to work out how to make this claim and all I can say is what an Unfriendly website!!! Talk about go round and round in circles. My daughter just wants her Christmas present fixed!

 

 

Moderator edit: Updated subject for clarity. 

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‎02-19-2022 11:39

‎02-19-2022 11:39

Hi @danielle.2   I've asked a Fitbit Moderator to stop by to assist you with this. They work for the company and can best advise you of your next move.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-19-2022 12:18 - last edited on ‎03-30-2024 09:07 by Fitbit Moderator

In response to Odyssey13

‎02-19-2022 12:18 - last edited on ‎03-30-2024 09:07 by Fitbit Moderator

Welcome to the Fitbit Community, @danielle.2 and thanks for the heads up @Odyssey13. I'm sorry to hear you haven't been able to file your Ace 3 kid's band claim. 

Thank you for your feedback regarding our website and I understand how frustrating it could be. Have you tried filing the clam though your daughter's Fitbit account? 

In this case, the best way to get help for this problem is to chat with us online or give us a call again. Click here to get connected.

Andrea | Community Moderator, Fitbitp>

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