Broken Ace wristband

[Babyapehands]

My blue Fitbit Ace broke on one side and no longer will stay on the watch making it unwearable. Is it possible to buy another blue wristband?

[JuanJoFitbit]

@Babyapehands Welcome to our Fitbit Community! Regarding your broken Fitbit Ace wristband, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts! 

[me_niral]

Hi, my daughters Fitbit Ace strap is also broken on the one side. Let me know if the strap is covered under warranty. Less than 5 months old. Thanks.

Moderator edit: format

[JuanJoFitbit]

@me_niral Thank you for joining us in this thread and our Fitbit Community! Since your daughter's Ace wristband has broken, I'll send your case to our Customer Service team and they'll be happy to review your case and warranty. They'll contact you via email soon in order to find a solution for you.

Don't hesitate to get back if you have any questions!

[Florid]

Hello, I’m also looking for help on the same issue! Sure it’s less than 1 year old, please can you help me? Thankyou 

[Babyapehands]

No problem! All I did was go to help.fitbit.com and then you can choose “broken band”. A support team representative responded giving me instructions on what to do next. They were very helpful! Good luck!

[DavideFitbit]

Hello @Florid, welcome to the Community forums, it's good to see you around, and thank you for all the details that you've provided.

I'm sorry to see that you've found trouble with the band. I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created with or that you already got in touch with them. I hope everything goes well. 

Great @Babyapehands! Thank you for your help with this.  

Keep me posted on the outcome. 

[Florid]

Thankyou very much

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[JuanJoFitbit]

@Florid you are welcome! I'm glad to hear that the issue has been escalated and our Support team is taking care of the issue.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[DavideFitbit]

No problem @Florid, I hope everything goes well!  

[cpatelnc]

I bought a fitbit ace 2 for my son and the wristband broke very quickly after I purchased it. Not happy at all with how quickly this broke! 

[me_niral]

You can reach out to their customer service and they will send a new one. I’ve already replaced the bands twice now!

[JuanJoFitbit]

@cpatelnc, I'm sorry for the late response. I'm also sorry to hear that your son's Ace 2 wristband got broken. I totally understand how you feel about this.

Due to this, let me go ahead and send your case to our Customer Service team and they will assist you in regards this matter. Please keep an eye on your email account since they'll contact you via email soon.

Thank you for your help @me_niral.

Let me know if any question arises.

[Tatawaka]

Oui je pense qu'il faut regarder sur google

[Florid]

Thankyou I have purchased one from amazon

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[LesleyMF]

My sons Ace2fitbit blue wrist band has split at the side we have only had it since September, is there a warranty on the wrist band?

[Florid]

Yes, I have had 2 new straps in 18months.
And now the thing won’t connect to my phone app anymore to view the information daily 😂
Shame as they just bring out new ones and the old ones are no good now

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[Seb-1981]

Hi my sons wrist band broke this week. He only got it last November (8 months ago) for his birthday and we’re really disappointed that we can’t find a decent replacement to buy. 

Is it covered under warranty? Am I able to get a replacement strap?  I still have the packaging etc.