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Broken at watch attachment

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‎07-08-2020 09:27

‎07-08-2020 09:27

My son went with his grandma and they bought him this together (his money paid for most of it)  I was out of town and they had thrown out the receipt and packaging. Well, one of the straps won't stay attached. It looks work out or something at the watch piece where it attaches. How do we get that fixed?  He didn't even get to wear it a week. 

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‎07-08-2020 10:22

‎07-08-2020 10:22

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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