07-16-2020 23:56
07-16-2020 23:56
I can't get my daughter's Ace 2 to pair with her Lenovo Chromebook - the app downloaded ok from the play store and I entered the code that showed on the phone but it just hung and said "This is taking longer than usual, we're working on it" but that was for about 6 hours!
I've since tried to sync again but no joy. I've restarted the chromebook and turned Bluetooth off & on but can't see the Ace 2 on the Bluetooth list - I've removed other paired devices (a speaker).
Any ideas?
07-17-2020 07:41
07-17-2020 07:41
Hi @LeroyJenkins no, it's not a compatible device. Do you have another way to set her up?
here is something a moderator posted about phones being compatible:
"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device.
We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.
If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "