I bought a Fitbit Ace 3 three weeks ago. I noticed very quickly that I couldn't "Create Child account" under "My Family". I have been on the phone and via email with Fitbit support for three weeks. To today, I have not received any valuable information. My case has been escalated three times. I was told the upper support team and their supervisors will ONLY communicate with end users via email. I understand the amount of inquires they must be receiving. what I don't understand is the level of support and quality of their service provided.
Fitbit has been in business for 16 years now. I have my first fitbit since 2015. Loved it until Google bought it. Now their support doesn't want to get involved in customer satisfaction. Their application service team doesn't want to work with Google support on the migration.
Please, someone from fitbit, pick up the phone and talk (not email) to your customers. They need your help on getting things up and running.
