Can't access Family account

[Fitsrupid]

This is the least useful app when trying to set up a device for a kid. It tells me I have a family account, but I cannot access it. It should never take an hour to try to sync a kid device and Fitbit app is stupid, useless and worthless waste of time.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Fitsrupid.

Thanks for the details shared in your post. I am sorry to hear about the frustration this situation has caused. Thank you for your feedback as it helps us to keep improving. I recommend doing the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back into your account.
5. If the issue persists, please uninstall and reinstall the Fitbit app. 

You can confirm the steps to sync the tracker in How do I sync an Ace tracker with my phone or tablet?

By the way, I've moved your post to the Ace & Family Accounts board so we can keep our forums organized.

Hope this helps. 

[axonkin]

im having the same trouble, cant find the family account on another device 

[axonkin]

found out that for some crazy reason a fitbit marketed to kids is not compatible to one of the most popular tablets (amazon fire Kids). How ridiculous is this. if i had known i would not have bought this tracker

[LiliyaFitbit]

Welcome to the Fitbit Community, @axonkin.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Fitbit Ace trackers can be connected to an iPhone, iPad, or Android phone. To verify that your device is compatible with the Fitbit app, go to fitbit.com/devices.

For more information about Fitbit kids devices, see How do I get started with Fitbit kids devices?

See you around.

[Calendula]

Has this changed, @LiliyaFitbit? I thought my kids used to sync on their kindles. Switching between their devices and mine on my phone is cumbersome and frustrating. They often lose data because they don't sync regularly - they opt out of using their fitbits as a result.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Calendula.

Thank you for joining the thread and sharing your concern. I would like to confirm that there haven't been any recent changes in Fitbit-compatible devices and you can confirm the steps to sync the Ace trackers in How does my child sync their tracker with their phone or tablet?

I understand that this can be very frustrating and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. You can read the FAQ to better understand how that board works. 

See you around.