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Can't access Fitbit family account

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‎08-15-2020 20:44 - last edited on ‎08-17-2020 16:45 by

‎08-15-2020 20:44 - last edited on ‎08-17-2020 16:45 by

I created a family account but now am unable to access it...all I see is "create family account" and when I click on that it tells me "family account already exists" so how do I get to it?

 

 

Moderator edit: subject for clarity 

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‎08-17-2020 16:44 - edited ‎08-17-2020 16:46

‎08-17-2020 16:44 - edited ‎08-17-2020 16:46

Welcome to the Fitbit Community, @Cyndi-Franklin.

 

I am sorry to hear you're unable to access your Fitbit family account. I appreciate the additional details and I am here to help. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.

If the issue persists, you can try to uninstall the app and then install it again. For more information about the Fitbit family account, see How do I manage my Fitbit family account?

 

By the way, I've moved your post to Ace & Family Accounts board so we can keep our forums organized. 

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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