Can't access sleep data from previous months-Ace 3

[gates2022]

How do you access kids sleep data from the past? Today is 1/26/22, I can only access data from 1/6/22 to present. I'm attempting to access from 'kids view' as from what I can tell kids information is not accessible from 'parent view'. Help please!!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @gates2022.

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

To address your issue better, please share a screen shot of what you see in the Fitbit app when you try to access sleep data from previous months.

I'll be waiting for your response.

[gates2022]

it’s not giving me an option to upload a screenshot. I followed the instructions but it only gives me the option to insert a url link

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I tried to copy and paste the screenshot but it says I dont have permission

Moderator edit: format

[EdsonFitbit]

Thanks for your response, @gates2022.

The best way to get help for this situation is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.