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Can't add children to family account

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‎06-07-2023 04:28

‎06-07-2023 04:28

Hi

I can't set up family account to set up Childs ace 3

I bought a ace 3 for my daughter, im not a Fitbit user so had to set an account up 1st. I used my google account to log in. I set up my family how ever on my family it just say

to add children, make sure they're part of your family on Google, then set them up on Fitbit, their name will appear

I have made my daughter a account on my account as she is only 5 and added her to my family on google but nothing is showing up in my family on Fitbit app

please can someone help 

 

thanks

ben

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437 REPLIES 437

‎07-12-2023 13:06

In response to AussieNanakaban

‎07-12-2023 13:06

Good grief! There's no excuse as why this issue hasn't been sent to the "higher ups" by now. Absolutely none.  

If you feel like you're getting the run-around, it's because you are. It's not accidental. The longer you wait to return your product, the more likely you won't be able to. 

 

 

Best Answer

‎07-12-2023 14:06

‎07-12-2023 14:06

Very frustrating. Everyone with the same issue should create a new thread. Fill the forum with queries on this.

 

Maybe they will eventually concede that the suggested answers/fixes cannot and will not work right now.

 

 

Child has an android device.

Child has a supervised google account.

Child has an Ace 3 Fitbit.

 

Child must choose 2 of these 3 things because the 3 cannot coexist.

 

I've seen the user suggested fix of using another android device and another new account to sidestep the bug. All credit to that user for figuring it out and documenting it but I'll just use a different fitness tracker rather than be at the mercy of the developers who created this farce.

Best Answer

‎07-12-2023 16:44

In response to Arius_Green

‎07-12-2023 16:44

Yea, I'm definitely feeling it for sure, I have a grandchild with me until
Saturday, I don't drive and where I bought the devices from is 2 bus trips
away so rather than drag them around I'll wait until Monday and then I'm
off to return the 2 devices and exchange for garmins or similar that'll be
easier to set up..I'll be doing my research 1st
Best Answer

‎07-12-2023 18:25

In response to AussieNanakaban

‎07-12-2023 18:25

Oh my lord, that's really not good, oh my frustration would get the best
of me I'm afraid
Best Answer

‎07-13-2023 02:21

In response to LizzyFitbit

‎07-13-2023 02:21

This does not work, nothing does. I actually can not believe they are still being sold, but can't be used. So much disappointment in my house tonight. Fitbit/Google need to remove these off the shelves until the issue has been fixed. 

Best Answer

‎07-13-2023 15:33

‎07-13-2023 15:33

This sucks. I guess I'm returning the Luxe I got my 13 year old daughter. I'm going to return the Pixel Watch I got myself too because this wasted my time and pissed me off.

Best Answer

‎07-13-2023 16:06

In response to ShazJam

‎07-13-2023 16:06

Can't agree more, it's ludicrous 

Best Answer

‎07-13-2023 16:07

In response to nintindu

‎07-13-2023 16:07

Womens, so it's not just the ace3, that's insane 

Best Answer

‎07-13-2023 16:11

In response to AussieNanakaban

‎07-13-2023 16:11

Yeah, well I have her Google account supervised and I'm not disabling that, so I guess that means she can't use the FitBit app and her new Luxe is useless.

Best Answer

‎07-13-2023 17:49

In response to nintindu

‎07-13-2023 17:49

Oh geez, yea they really haven't thought all this through have they
Best Answer

‎07-13-2023 18:15

In response to AussieNanakaban

‎07-13-2023 18:15

No, not a good experience. My daughter really wanted to keep it, though, so I persisted in trying things, and I did end up finding a workaround. I was able to sign her up for a regular Fitbit account using this link: https://www.fitbit.com/signup, and then she was able to get into the app and connect to the device. The app asked to connect the account to her Google account the first time she logged into it, but we will avoid doing that for now.

Best Answer

‎07-13-2023 18:54

In response to nintindu

‎07-13-2023 18:54

That's so good, I'm glad you could work it out, I wish it could work for the kids ace3 

Best Answer
0 Votes

‎07-13-2023 22:48

In response to ShazJam

‎07-13-2023 22:48

Accurate reviews online will help prevent more disappointed and upset children, and frustrated adults.

Word of mouth is useful too, warn your friends and colleagues of the farcical experience that awaits them if they pay hard earned money for these.

Best Answer

‎07-14-2023 00:02

In response to SupervisedAccou

‎07-14-2023 00:02

I agree, I've certainly learnt my lesson
Best Answer
0 Votes

‎07-14-2023 11:32

‎07-14-2023 11:32

Hey! Just so everyone knows, I have contacted google as well. They started by faking they don't know the issue, just like fitbit does. Then they said the same thing as fitbit which is "there is an ongoing issue, we are sorry. There is no ETA" and then proceeded to shut down the conversation quickly. So, yeah, sorry everyone, but contacting google and family link won't help. I think the only thing that would help is to contact medias, which I've tried but with no success. 

Best Answer

‎07-14-2023 11:43

In response to Amok451

‎07-14-2023 11:43

Probably whatever way the code was originally written, the whole "supervised account" thing is a nightmare to work around.

The simple answer (IMHO) is for them to drop the requirement to use a child's account to setup the Ace.

Allow us to use an adult account. I set up the Ace on my phone/tablet, with my account, then hand it over to the kid. Order is restored to the universe.

 

Best Answer
0 Votes

‎07-14-2023 11:47

In response to SupervisedAccou

‎07-14-2023 11:47

This is my guess as well. However, I am a dev myself and I have never seen in my entire life and issue that's so hard to fix? I agree with your idea: it sounds the simplest but I don't think it will happen unfortunately.

Best Answer
0 Votes

‎07-14-2023 12:23

In response to Amok451

‎07-14-2023 12:23

You've jinxed yourself now!

Some good could come of this - AIs could have latent code inserted so that if they ever get malicious ideas about the human race they get diverted to bouncing between Fitbit and Google trying to solve this puzzle.

 

Best Answer

‎07-14-2023 16:06

In response to Amok451

‎07-14-2023 16:06

Oh geez. Just getting the run sound and being fobbed off. Really not good
enough hey.
Best Answer
0 Votes

‎07-14-2023 18:46

In response to SupervisedAccou

‎07-14-2023 18:46

I tried to set it up on my account it won't let you, immediately says you have to login with your child's google account and then it say :cross_mark: 

Best Answer