12-29-2020 12:50 - last edited on 01-01-2021 14:58 by LiliyaFitbit
12-29-2020 12:50 - last edited on 01-01-2021 14:58 by LiliyaFitbit
I just got my son an Ace 2 but the time is displayed in 24 hour format and cannot be changed to 12 hour. I’ve looked at various forums but haven’t seen a solution.
Does anybody know how to fix this basic setting?
Thanks
Moderator edit: subject for clarity
01-01-2021 14:57
01-01-2021 14:57
Welcome to the Fitbit Community, @RosDub.
Thank you for sharing the details of the issue you’re experiencing. I appreciate your efforts. While there is not option to change the clock format for the Ace 2, I would like to confirm that our team is aware of this issue and hope to have a fix soon. I recommend to keep the Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for this trouble, I appreciate your patience and understanding.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
01-04-2021 03:34
01-04-2021 03:34
Hi, This has unfortunately been a problem for several years. Actually since they started to sell Ace 2.
I've been told the same thing since I bought two Ace 2 for my girls in june 2019. That Fitbit is working on a solution and hope to have a fix soon.
My girls doesn't even want to use their watches, since it's useless for them in the wrong format.
01-04-2021 03:49
01-04-2021 03:49
Hi,
Thanks for your reply. It was so frustrating for my son from the moment he put it on.
I was amazed to see this has been going on for so long with same response that it will be fixed soon. It’s a pity this watch is sold with this problem. I certainly wouldn’t have purchased it knowing it and would turn me off the brand in the future.