Can't change clock face, it says "no connection"-Ace 2

[Lol123123]

I’m trying to change the clock face and my Fitbit is right next to it but it says no connection I am already signed in to 😕

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Lol123123.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for the information provided.

Please make sure your phone's Bluetooth and Wi-Fi are turned on.

 Note that animated clock faces require more frequent charging. To change the clock face of the Ace 2 please do the following:

1. From the Today tab  in the Fitbit app, tap your profile picture > Ace 2 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ace 2.

If you are the Fitbit device's owner, please make sure your parent or guardian is with you while following the instructions shared above.

Whether you continue having the same message, please attach a screen shot for further investigation.

See you around.