help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t create a Family account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2019 03:44 - last edited on ‎08-19-2019 06:33 by Fitbit Moderator

‎08-16-2019 03:44 - last edited on ‎08-19-2019 06:33 by Fitbit Moderator

I’ve been trying all morning to set up the family account to set up my daughters watch anyone know why this won’t work error 504 keeps coming up. TIA

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-16-2019 08:01

‎08-16-2019 08:01

Hi, @Shaztipp , I think that error usually means a temporary server error and nothing to do with problems with your app or what you are doing etc.  I see that your post was created about 4 hours ago.  I would recommend tryng again any time, as the issue usually is resolved fairly quickly.

 

Let us know if you are continuing to have issues.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎08-16-2019 08:03

In response to Julia_G

‎08-16-2019 08:03

Thanks a mill for your help I used a different email and that seemed to
work
Best Answer

‎08-19-2019 06:32

In response to Shaztipp

‎08-19-2019 06:32

@Shaztipp it's great to see you in our Fitbit Community! By the way, I'm sorry for the late response. However, I'm glad to hear that you managed to create your Family account properly. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you so much for your help @Julia_G.

 

I'll be around if any question arises! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes