Can’t delete child account - not sending me a confirmation email

[SunsetRunner]

I’m trying to delete a child account here - I tap the delete button, type my password and check my emails constantly but it doesn’t send me an email. I check my junk folder - empty.

Can someone please help me?

[AlexandraFitbit · Accepted solution]

Hello @SunsetRunner! Thanks for sharing the inconvenience that you are having deleting your child's account. I appreciate the details provided and the steps that you tried. Please confirm that you've followed these steps to delete the account: 

1.From the Fitbit app dashboard, tap the Account icon (User-added image).
2. Tap My Family.
3. Remove your child from the family account:
- iPhones and iPads: Swipe left on your child's name > Remove.
- Android phones: Press and hold on your child's name > Remove.
- Windows 10 devices: Tap the pencil icon (User-added image) > tap the X next to your child's name.
4. Confirm you want to delete the account.
5. When prompted, enter your password.
6. Click the link in the email you receive to request to have the account deleted. Note that the email is sent to the guardian who deleted the account.
If you change your mind, you have 7 days to recover the account. To do so, switch to kid view in the Fitbit app and tap Recover.

Then please confirm that you didn't place any filters on your e-mail account that might redirect the Fitbit e-mails. Also check if you have unticked email notifications for Family Accounts, if you did please turn them on and try deleting the account again. 

Let me know how it goes! 

[Jo_28]

Hi,

Thanks for all your info. I have done this like 10 times & I am still NOT receiving an email from Fitbit. I have checked everything possible.

[SunsetRunner]

I know this thread is old but I’m having the same problem. I want to delete my child account and done all the steps mentioned. But I never received an email to continue the process

[Jo_28]

Hi, I don't remember exactly what I did. I know I removed the child's
fitbit & then I deleted the account. I deleted the account mainly because
it was draining my phones battery too much.
Ask question again & see if you get an email on how to do it. I put child's
a/c on their tablet. Other then that Google it.
Sorry I can't be more helpful it was at the end of last year.

[SunsetRunner]

Thanks for responding fast. Let’s hope one of fitbit advisors can respond and give some help

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner @Jo_28.

@Jo_28 Thank you for sharing your experience and helpful tips. I appreciate your efforts to help other users.

@SunsetRunner I am sorry to hear you're unable to delete your child's account as you're not receiving the email to continue the process. I am glad to assist you with that. If you're not receiving the confirmation email, please confirm if you have unticked email notifications for Family Account:

• Tap the Today tab, and tap your profile picture.
• Tap "Notifications".
• Make sure that notifications for "Family account" and the email notifications are turned on and sync from the Fitbit app.

You can confirm the steps to delete the child's account in this help article: How do I delete my child’s Fitbit account?

Let me know how it goes. I'll be around if you have any additional questions.

[JayAitch]

This worked. Thanks