Can't get a confirmation email to delete duplicate kid's account

[Shiss]

I have a duplicate account for my child, and I go through the steps to delete it, enter my password and it says that an email has been sent - but I have never received it.

I have tried multiple times!

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Shiss.

I am sorry to hear about the difficulties you're experiencing with deleting a duplicate child's account. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Since you're not receiving the email, I recommend checking if your email notifications for the Family Account are turned on:

1. Tap the Today tab, and tap your profile picture.
2. Scroll and tap Notifications

3. Select to turn on the email notifications for Family account and sync.

You can confirm the steps to delete child's account at How do I delete my child’s Fitbit account?

Let me know how it goes, I'll be around.