help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t log into account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2020 01:38

‎07-21-2020 01:38

I have downloaded the app. I know the password and email address but it won’t connect to my account. It is still trying to access the account 10 hours later 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-23-2020 15:40

‎07-23-2020 15:40

Welcome to the Fitbit Community, @Nannajen14.

 

I am sorry to hear you're unable to log into your account. I appreciate the additional details and I am here to help. In order to investigate, please let me know if you receive any error message when trying to log into your Fitbit account? Meanwhile, I recommend doing the following:

 

  1. Force quit the Fitbit app.
  2. Reboot your phone.
  3. Open the Fitbit app and try to log back in to your account.

Looking forward to your response. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes