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Can’t make child’s account for Ace 3

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‎12-26-2023 18:23

‎12-26-2023 18:23

We got my son got an Ace 3 for Christmas. There was no option to add family. I tried linking the Ace 3 to my account hoping it would give me an option to add child. I tried logging in with my son’s email but it wouldn’t let me set up the Ace 3 because it wasn’t a child’s account on a family. I went through the steps to make my son’s gmail supervised and now he can’t use his email to use the Fitbit app at all. Customer service was unable to do anything. What an absolute letdown. 

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‎12-27-2023 08:02

‎12-27-2023 08:02

Hi @KaylaHarlow. Welcome to the forums. 

Thank you for sharing the information about this inconvenience with Ace 3. I'm sorry to know that. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. I'd ask you to keep in contact with them and keep an eye on your inbox. 

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