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Can't pair Ace Fitbit to my child's account.

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‎10-17-2018 17:30

‎10-17-2018 17:30

 I have a parent account and made a child account. After following the directions I still see no place that says pair my child's Fitbit.  A little frustrated but probably my mistake.  Any advice?

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‎10-18-2018 06:36

‎10-18-2018 06:36

@Poppi31 Welcome to our Fitbit Community! Let me go ahead and help you with your inquiry about the Ace setup process for your child. Please make sure that you are following the steps as they're listed in this help article. This includes how to set up your child's Fitbit Ace.

 

Let me know if you need more assistance! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

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3 REPLIES 3

‎10-18-2018 06:36

‎10-18-2018 06:36

@Poppi31 Welcome to our Fitbit Community! Let me go ahead and help you with your inquiry about the Ace setup process for your child. Please make sure that you are following the steps as they're listed in this help article. This includes how to set up your child's Fitbit Ace.

 

Let me know if you need more assistance! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-18-2018 14:33

In response to JuanJoFitbit

‎10-18-2018 14:33

Thank you.  I saw that information.  I have paired with my iphone and it is working now. 

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‎10-23-2018 04:07

In response to Poppi31

‎10-23-2018 04:07

@Poppi31 I'm so glad to hear that the issue has been resolved. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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