Can't remove the Family account

[KimR222]

I am also trying to remove the Ace and Family account. I slide to select remove for my son's account.  I put in my password. It notifies me that an email has been sent. I have NEVER received an email (yes, I checked my spam folder and my app is updated) the DOZENS of times I tried. I get all the other Fitbit emails.  

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @KimR222.

I am sorry to hear about the difficulty you're experiencing trying to remove the Ace and Family account. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. Please follow these steps to delete a family account:

1. Tap the Today tab  , and tap your profile picture.
2. Tap My Family.
3. Remove each family member from the account. For instructions, see How do I remove someone from my Fitbit family account?
4. After you remove all members, tap the 3 dots > Delete Family.

To confirm the steps to remove a device from the Fitbit account, see How do I remove a Fitbit device from my account?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[KimR222]

I have already tried "delete family". It would not allow it without removing my son's account.  I have made numerous attempts to delete his account. I selected remove.  Put in my password.  It stated it would send an email to complete the process. I have not received any emails.  Not in my inbox, spam, or junk folders.  

[LiliyaFitbit]

Thank you for your reply, @KimR222.

I appreciate your efforts and the additional details. If you're not receiving the confirmation email, please confirm if you have email notifications for the Family Account turned on:

• Tap the Today tab   , and tap your profile picture.
• Tap "Notifications"
• Make sure that notifications for "Family account" and the email notifications are turned on and sync from the Fitbit app.

Let me know how it goes, I'll be around.