Can’t reset Ace 2 password on Fitbit app and can’t change clock time

[ReevesA]

I have tried resetting my password 20-30 times over a year and when reset the app says I have the wrong password. 

My son has not been able to wear his watch for a year as the time is totally wrong so a complete waste of money. 

There is also no way of communicating with anyone apart from this community forum. I am not very happy as you can imagine and need this resolved immediately as my son is going on a school trip this week and they have asked him to bring a watch. 

Moderator edit: format. 

[Odyssey13]

Hi @ReevesA  at the bottom of each page there is a link to customer support. Given your time is short, you just might want to create a new account for your son. After a year, you will want to restart the device a few times. Regularly syncing is what keeps the time correct on these devices. Here is the direct link to the customer support options. Chat or phone is said to be best. https://myhelp.fitbit.com/s/support?language=en_US 

[AndreaFitbit]

Welcome to the Fitbit Community, @ReevesA and thank you for your advise @Odyssey13. I'm sorry to hear you haven't been able to reset your password.

Please check the help article: How do I change or reset my Fitbit password?

To correct the time you must sync the device. Please check: How does my child sync their tracker with their phone or tablet?

As @Odyssey13 mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.