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Can't see MyFamily on Dashboard website

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‎03-20-2022 12:59 - last edited on ‎03-22-2022 18:44 by Fitbit Moderator

‎03-20-2022 12:59 - last edited on ‎03-22-2022 18:44 by Fitbit Moderator

hi, I can't see the Myfamily tab on my fitbit dashboard.  I do see it in the app.  We installed the Ace3 for my daughter from my account this afternoon.

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎03-22-2022 18:44

‎03-22-2022 18:44

Welcome to the Fitbit Community, @Annick1978.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

Currently, Fitbit Family accounts can be accessed only from the Fitbit app. If you would like to make a suggestion you are welcome to visit the Feature Suggestions board which is constantly monitored by our engineering team for future implementations.

 

Have a nice day.

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Best Answer

‎03-24-2022 01:07

In response to EdsonFitbit

‎03-24-2022 01:07

hello,

can you then tell me how I can change some features on her Ace3, e.g. I would like to set the Belgian clock reading (15h00 for 3PM) instead of the American clock reading...  I cannot find this in the app.

Thanks, Annick

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‎03-24-2022 02:15 - edited ‎03-24-2022 02:15

In response to Annick1978

‎03-24-2022 02:15 - edited ‎03-24-2022 02:15

@Annick1978 as crazy it may seem such feature is not available on Ace and Fitbit said it's not planned.

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‎03-24-2022 05:27

In response to SunsetRunner

‎03-24-2022 05:27

seriously?  This is ridiculous... 

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