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Can’t see anything on the Fitbit Ace screen?

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‎10-28-2018 15:56 - last edited on ‎10-29-2018 05:23 by Fitbit Moderator

‎10-28-2018 15:56 - last edited on ‎10-29-2018 05:23 by Fitbit Moderator

@KateFitbit We set up my son's new Fitbit Ace. The app shows that it is synced but the screen of the Fitbit still tells us to go to the website and set up.

How can we fix this issue? 

 

Thank you for your help!

 

 

Moderator edit: format

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‎10-29-2018 05:15

‎10-29-2018 05:15

@DhaliMan Welcome to our Fitbit Community! I'm sorry to hear that your son's Fitbit Ace is still asking to be set up. I'd like you to take a look at this help article so you can make sure that you are following the setup steps.

 

Let me know how it goes! Smiley Happy

JuanJo | Community Moderator

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