Can't select family account in Fitbit app

[SaartjeH]

Hi everyone,

I alllready have the fitbit app for 3 years now. I bought the fitbit ace3 for my son and made a family account on google ( library). However, i can't add a family account on the app. The suggestion is not there... Do i have to make a new email adress? Just can't find it...

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @SaartjeH.

Thank you for taking the time to share the details regarding this situation.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[BalazsK]

It would have been great to see the solution here as others may struggle with the same issue 🙋🏻‍:male_sign:(like myself)

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Anyway, here is the solution from another thread posted by @LizzyFitbit.

“Thank you for sharing where you're encountering difficulty in the registration process. For those of you who have already registered your child for a Google Account and added them to your Google Family, the next step is to register your child for Fitbit.

To do so, open the Fitbit app on their mobile device, tap "Sign in with Google", and sign into Fitbit using your child's Google Account to begin Fitbit registration.

For complete instructions, see https://help.fitbit.com/articles/en_US/Help_article/2346.htm.

Once you've registered the child for Fitbit using their Google Account, the child will appear in your Fitbit Family.”