Can't set up Fitbit Ace 2

[JW-123]

I am having a hard time setting up my daughter's new Ace 2. I have gone through all the troubleshooting steps with no luck.

1. iPad has at least 50% battery

2. Turning blue tooth off and on

3. Restarting the Ace 2 (including restarting it multiple times)

4. Deleting the Fitbit app and downloading it again

5. Turning the iPad Pro off and on

8. wifi is connected and working

9. I have taken my Fitbit Flex off so that it is not nearby

10. I've tried setting up the Ace on my iPhone 7 with no luck

The FitBit Ace is fully charged and says to go to fitbit.com/setup  When I go to this page it says that the page is no long available.  How am I suppose to set up the Fitbit??

I am really disappointed that the set up is so difficult and don't want to disappoint my daughter by having to return her new Fitbit.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @JW-123.

I am sorry to hear about the difficulty you're experiencing setting up your daughter's new Ace 2. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I recommend confirming the steps to set up the Ace 2 tracker at How do I set up Ace or Ace 2 for my child?

The additional troubleshooting instructions can be found at Why can't I set up my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[JerJW]

Hi there- even if you go to the help links you gave, it leads back to the page saying it exists no more (fitbit.com/setup). So dissapointing

[LiliyaFitbit]

Welcome to the Fitbit Community, @JerJW.

Thank you for joining the thread and sharing the difficulty you're experiencing. I totally understand how you are feeling and I am here to help you. I would like to confirm if you're trying to set up the Ace 2 using your phone or Windows 10 device? Do you have already your Fitbit account and have you been able to create a Family account? I will be glad to assist you further.

You can confirm the steps to set up the Ace 2 tracker at How do I set up Ace or Ace 2 for my child?

Looking forward to your response. 

[cdctt]

I'm having this exact same issue, where the ace 2 is just showing the fitbit logo with the setup page that doesn't exist, and none of these troubleshooting steps have made any difference.

[LiliyaFitbit]

Welcome to the Fitbit Community, @cdctt.

Thank you for joining the thread and sharing that you're experiencing the same issue with the Ace 2. I appreciate your troubleshooting efforts and would like to confirm if your Fitbit app is up to date. For instructions on how to update the app, see How do I update the Fitbit app? 

Looking forward to hearing back from you.