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Can't set up or update Ace 2

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‎03-15-2021 04:05 - last edited on ‎03-15-2021 13:50 by

‎03-15-2021 04:05 - last edited on ‎03-15-2021 13:50 by

I am finding it very frustrating - I can not setup my sons fitbit ace 2.  He got it 2 years ago but it was lying in a cupboard for 5/6 months and now needs updated.  I have a new laptop since then.  I cant download software on my Macbook Air nor the Windows 10 Laptop.  It is very annoying and I feel that the product is now useless. Can anybody shed some light on this for me.  Thanks

 

 

Moderator edit: subject for clarity 

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‎03-15-2021 13:37

‎03-15-2021 13:37

Welcome to the Fitbit Community, @Farmzo.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I recommend setting up and updating the tracker using a compatible iOS or Android mobile device as firmware updates are no longer supported on Windows 10 or MacBook. You can confirm the steps to set up the tracker at  If you're having difficulty updating the tracker, please check our troubleshooting tips at Why can't I update my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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