Can't switch to kid view after app update

[majcvermunt]

Hi, since the last update of the fitbit app i can no longer switch to the family account of my son on the app. The account is there but i cannot view it.. 

can anyone help?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @majcvermunt.

I am sorry to hear you can't switch to kid view since the last app update. Thanks for the details shared and I am here to help. I recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.
5. Try to switch to kid view by following the steps from this help article: How do I see my child’s stats in the Fitbit app?

Let me know how it goes, I'll be around. 

[SunsetRunner]

I've just bought 2 fitbits for my kids this morning and having the same problem.  I have done all the above and the issue is not fixed.  I now see that this has been an ongoing problem for years, why has the issue not been resolved yet?!   It just hangs on the 'switching to kid view' screen.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry that you are going through this situation, I understand how you are feeling and appreciate your feedback as it helps us to keep improving. Our team has started releasing a new version of the Fitbit app. As updates come with new features and bug fixes, please make sure to download it when available by following these instructions. Please let me know if you continue experiencing difficulty with switching to kid view after that. 

Looking forward to hearing back from you.