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Can’t switch to kid view

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‎05-08-2020 20:31 - last edited on ‎05-10-2020 14:44 by

‎05-08-2020 20:31 - last edited on ‎05-10-2020 14:44 by

I am unable to switch to kid mode to sync my sons Ace. He’s in a challenge and really wants to win but I can’t sync his steps!

 

I have quit the app and gone back in, restarted my iPhone, deleted and reinstalled the app, and no luck.

 

When I try to switch to kid mode the screen just says “switching to kid mode” with a spinning circle and never does anything else.

 

I have the most recent update of the Fitbit app as well.

 

 

Moderator edit: subject for clarity and label 

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6 REPLIES 6

‎05-10-2020 14:42 - edited ‎05-10-2020 14:43

‎05-10-2020 14:42 - edited ‎05-10-2020 14:43

Welcome to the Fitbit Community, @MattDirty. I am sorry for the delayed response.

 

I am sorry to hear you're unable to switch to kid view in order to sync your son's tracker. Thanks for trying to resolve this, I totally understand how you are feeling as your son is in challenge and needs to sync the steps. I am here to assist you.

 

I would like to advise that our team is currently working to resolve this issue and hope to have a fix soon. I am sorry for any trouble and appreciate your patience. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-11-2020 14:25

In response to LiliyaFitbit

‎05-11-2020 14:25

Can we be notified when this issue is fixed?  I'm having the same problem - x3.  

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‎05-11-2020 15:01

In response to MergaL

‎05-11-2020 15:01

Welcome to the Fitbit Community, @MergaL.

 

Thank you for joining the thread and sharing that you're experiencing the same issue. Our team is working on the fix and once I hear more, I'll update this thread. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. Thanks very much for your patience.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-08-2020 14:28

In response to LiliyaFitbit

‎07-08-2020 14:28

The most recent entries are from May and I’m still having issues in July. Is there a fix for this? Plus, there’s a thread that had these same issues in 2018. I’m tempted to return the Fitbit ace 2 before it’s too late if there’s going to be this many issues. 

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‎07-08-2020 14:53 - last edited on ‎07-15-2020 15:18 by

In response to tfimpel

‎07-08-2020 14:53 - last edited on ‎07-15-2020 15:18 by

I am having the same issue and am very disappointed as this seems to have been an issue since 2018! 

 

 

Moderator edit: format

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‎07-09-2020 13:29

In response to kim6075

‎07-09-2020 13:29

Weirdly mine resolved itself shortly after I posted. I assumed it was some
kind of update or change. Maybe contact tech support?
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