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Can't upgrade my child account

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‎01-30-2025 14:40 - last edited on ‎01-31-2025 14:37 by Fitbit Moderator

‎01-30-2025 14:40 - last edited on ‎01-31-2025 14:37 by Fitbit Moderator

Hi

ive received an email to advise I can upgrade my child’s account now that he is 13, however the upgrade option is not on his profile?  Any suggestions?

Moderator Edit: Clarified subject

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