Change Ace 2 to 12 hour display

[niamh0606]

Can’t change my sons Ace2 to 12 hour display. Have tried all suggestions posted here e.g. change my profile to 12 hour, restart the Ace2, delete and re install the Ace2. Please help.

Moderator edit: updated subject for clarity

[Mat1234]

So let me get this straight. It's a watch, yet you crippled it so that it shows time incorrectly and you don't intend to work on this new "feature" despite tens of requests? Quite astonishing to be honest. If it was my watch, it would already be on its way back for refund, unfortunately my son likes it, so can you please confirm: if I remove the watch from his account, add it to mine, change time format via web portal and then again- add to his account. Will this work? 

[Skerryvore]

it's worse than you think...the watches sold in the EU appear to be fixed
to 24 hour clock and the watches in UK (maybe US also) are fixed to 12hour
clock. It is literally a menu they could not be bothered to add, the
watches have the function built in already. I have not found a way to
change the 24 hour format using an adult account. None of the hacks
described online worked for me.

[SunsetRunner]

@EdsonFitbit I'm confused about your reply, my problem is that my son's Ace 3 is stuck on 12h mode (or sort of it)

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @Mat1234 @Skerryvore @SunsetRunner.

@Mat1234, Fitbit Ace devices can be set up just to child accounts not to regular Fitbit accounts. Currently, there is no option to change the time format on Fitbit Ace devices. For more information about how Family Accounts work, please visit this article.

@Skerryvore, Our team is constantly working to improve our products and services. Your feedback is highly appreciated. 

@SunsetRunner, If your Fitbit Ace 3 is on 12h mode, at the moment it can't be changed to 24h mode.

I am going to close this thread, but if there is anything else we can help you with, please don't hesitate to start a new topic.

Have a nice day.