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Change child account to adult account?

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‎03-30-2023 07:14 - last edited on ‎03-30-2023 09:44 by Fitbit Moderator

‎03-30-2023 07:14 - last edited on ‎03-30-2023 09:44 by Fitbit Moderator

Hi did you ever figure this out?

 

 

Moderator edit: format and label. 

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‎03-30-2023 07:34 - last edited on ‎08-19-2024 06:01 by Fitbit Moderator

‎03-30-2023 07:34 - last edited on ‎08-19-2024 06:01 by Fitbit Moderator

Hello @Sab8.m and welcome to the Community.  To be fair, I've never done this.  This Help article describes the steps.  Jump to the section.  It starts with, "Have your child do this in the kid view of the Fitbit app."  To me, that means you start this process on the child's phone in kid view.

Please contact Support if you need more help with this.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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2 REPLIES 2

‎03-30-2023 07:34 - last edited on ‎08-19-2024 06:01 by Fitbit Moderator

‎03-30-2023 07:34 - last edited on ‎08-19-2024 06:01 by Fitbit Moderator

Hello @Sab8.m and welcome to the Community.  To be fair, I've never done this.  This Help article describes the steps.  Jump to the section.  It starts with, "Have your child do this in the kid view of the Fitbit app."  To me, that means you start this process on the child's phone in kid view.

Please contact Support if you need more help with this.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-31-2023 01:10

In response to LZeeW

‎03-31-2023 01:10

Hello @Sab8.m,

I did it. Basically you're offered the possibility to migrate to an adult account via a notification the day after the 13th birthday of your child. The process is quite easy to follow and works without problem (at least this is my experience).

I wrote my comments in this post.

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
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