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Child is showing as inactive in Fitbit family account

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‎07-12-2020 20:26 - last edited on ‎07-15-2020 15:17 by

‎07-12-2020 20:26 - last edited on ‎07-15-2020 15:17 by

Hiya, we are super new to the fitbit community.  I downloaded the app and created an account because my kiddo got an Ace 2 today.  We got her all signed up and in, but she is showing as inactive?  Her dad and I planned to each get a tracker so that we can do challenges with her... but not sure if that makes sense until we can fix her status, if there is a fix??

 

 

Moderator edit: subject for clarity

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‎07-12-2020 20:36

‎07-12-2020 20:36

I should add... her device is linked/syncing to her ipad, and not to my iPhone (where I originally downloaded the app and started an account for me and the fam.) 

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‎07-15-2020 15:12 - edited ‎07-15-2020 15:16

In response to zjej

‎07-15-2020 15:12 - edited ‎07-15-2020 15:16

Welcome to the Fitbit Community, @zjej.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your child showing as inactive in the Fitbit family account after creating an account to connect the new Ace 2 tracker. Thanks you for the details shared, I am here to help. I recommend to log into your Fitbit account on your child's iPad and confirm the steps to set up the Ace 2 tracker: 

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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