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Child's Ace 3 battery drains in hours

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‎07-13-2023 19:01 - last edited on ‎08-10-2023 11:00 by Fitbit Moderator

‎07-13-2023 19:01 - last edited on ‎08-10-2023 11:00 by Fitbit Moderator

My son got an ace 3 for Christmas (7 months ago) and it no longer keeps a charge for more than a few hours.  Charge overnight to 100% and its dead by noon.  It also charges suspiciously fast as well.  Tried restarting,  changing the settings but nothing worked.  Is warranty my last option?

 

Moderator edit: format. 

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4 REPLIES 4

‎08-10-2023 13:42

‎08-10-2023 13:42

Welcome to the Fitbit Community, @Chronokill. I'm sorry to hear that your son's Ace 3 battery drains in hours.

I noticed that you already got in touch with our Support Team and received assistance.

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎08-17-2023 15:39

‎08-17-2023 15:39

May I know how this turned out for you? My son also received his for Christmas and it just started draining like this in the past day or so. My other 2 sons have the same device and have not experienced this, yet.  

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‎08-17-2023 15:55

In response to EdenF

‎08-17-2023 15:55

Ultimately just ended up getting a warranty replacement. 

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‎08-21-2023 15:35

In response to Chronokill

‎08-21-2023 15:35

Welcome to the Fitbit Community, @EdenF. I'm sorry to hear that your son's Ace 3 started draining quickly. Thank you for letting us know that your other 2 sons have the same device and haven't experienced this yet. 

I noticed that you already got in touch with our Support Team and got assistance.

Thank you for your interaction @Chronokill.

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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