help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Closed app in middle of update (ace)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2019 16:15

‎07-10-2019 16:15

I closed the app in the middle of an update on my son's Ace 2, and now I can't finish the update...or even get it to find his device. Advice?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-11-2019 14:37

‎07-11-2019 14:37

Welcome to the Fitbit Community @mjcm91011!

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with completing the update of your son's Ace 2 tracker. I recommend doing the following: 

 

1. Make sure the Ace 2 is charged and restart it. For more information, see How do I restart my Fitbit device? 

2. Restart the phone, and retry the update: How do I update my Fitbit device?

 

I'll be around if you need further help! 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes